Regain Products Return and Refund Policy

We want you to be satisfied with your purchase. This policy explains when products purchased directly from Regain Products may be returned, exchanged, or refunded.

Return Eligibility

Products may be returned within 30 calendar days of delivery if they are:

• Unused, unopened, and in their original condition
• In the original packaging with all labels, seals, accessories, and documentation
• Accompanied by a receipt or other proof of purchase

To protect product quality and customer safety, opened, used, altered, damaged, or incomplete products may not qualify for return unless they arrived defective or damaged.

Non-Returnable Items

Unless required by law, the following items are final sale:

• Opened or used personal-care, hygiene, wellness, or consumable products
• Personalized or custom-made products
• Gift cards and promotional items
• Clearance or final-sale items
• Products damaged through misuse, improper storage, or normal wear
• Items purchased from another retailer or unauthorized seller

Products purchased from another seller must be returned according to that seller’s policy.

Damaged, Defective, or Incorrect Products

Inspect your order when it arrives. If a product is damaged, defective, missing, or incorrect, contact us within 7 calendar days of delivery.

Please provide your order number, a description of the issue, and clear photographs when applicable. After reviewing the request, we may provide a replacement, exchange, store credit, or refund at no additional cost.

Starting a Return

Contact Regain Products before sending anything back. Returns sent without prior authorization may be refused.

Include the following information with your request:

• Your full name and contact information
• Order number
• Product being returned
• Reason for the return
• Photographs if the product is damaged or defective

If approved, we will provide return instructions and, when applicable, a return authorization number.

Return Shipping

Customers are responsible for return shipping costs for unwanted products or changes of mind. Original shipping charges are non-refundable.

Regain Products will cover reasonable return shipping costs when an item is defective, damaged upon arrival, or incorrect because of our error.

Use a trackable shipping service and keep the receipt. We are not responsible for returns lost or damaged during shipment.

Inspection and Refunds

Returned products are inspected before a refund is approved. We will notify you when the return has been received and whether the refund was accepted.

Approved refunds are issued to the original payment method within (5–10) business days after inspection. Your bank or payment provider may require additional processing time.

We may reduce or deny a refund if a returned product is used, damaged, incomplete, or otherwise ineligible under this policy.

Exchanges

Eligible products may be exchanged depending on availability. If the requested replacement is unavailable, we may issue a refund or store credit.

Late or Missing Refunds

If an approved refund has not appeared after the stated processing period, first contact your bank or payment provider. If the refund is still missing, contact Regain Products so we can investigate.

Contact Us

For return or refund assistance, contact:

Regain Products LLC.
Email: contact@regainproducts.com
Phone: (601) 533-1756
Return address: P.O. Box 1446, Hattiesburg MS, 39402